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A story about one's belief that any "sale" makes for a worthwhile customer success story

Sue, the marketing director, pops into Jerry’s office. “Hey, Jerry!” “Sue, what, is, up?” replies Jerry, writing on his whiteboard. “I’m...

6 Missing Pieces in Your Lead Generation Strategy - For Leads Already in the Sales Cycle

Tips are abundant regarding how to pull in more top-of-funnel leads. However, what about the leads already in the sales cycle, those SQLs...

9 storytelling tips to become part of your customer’s inner circle

Does your company have a story? A story of client success, I mean. Every company does, but only a handful know how to strategize,...

Don't make your buyer jump through hoops to understand you

Marketers tend to struggle to come up with brand messaging that deeply resonates with their buyers. It takes them weeks or even months to...

Executive engagement strategies to develop deep connections with your buyer

Research has shown that the more a CEO engages with customers the more loyal customers become. Another result is that customers are more...

ABM Prep: 5 things you can do right now

Micro-burst of Knowledge: 5 things you can do right now to gear up properly for your Account- Based Marketing journey: 1. Check out...

Where should an SDR reside? Marketing or Sales?

I was recently asked my opinion on where a Sales Development Representative (SDR) should reside. Should they be part of the Sales team or...

How to get closer to your customers

When you talk to your clients beyond just the transaction, this is what can happen for you: Uncover unique qualifiers that set you apart...

Debunking annoying myths about MQLs

Let’s debunk some annoying myths about Marketing Qualified Leads (MQLs). MQLs are not… A download of one piece of content An SQL Always...

The 4Ps of Account-Based Marketing Success

When I look back over the last two years deep into ABM, I realize how much I've learned. ABM isn’t a fit for all companies. The right...

Your first steps for Account-Based Marketing success

Let’s take a step back in time to Q3 of 2019, when I was asked to lead the ABM experiment. I recall the conversation with my CMO and what...

10 tactics to learn what's on your customer's mind

When is the last time you asked a customer what they think about something? Not about their needs or wants related to what you’re...

ABM should not be the only golden egg in your basket

People typically assume that Account-Based Marketing is the end-all-be-all demand generation program. This statement is half true. Yes,...

Why capture customer success stories?

Value for the customer: They feel like a hero that saved the day. They relive the excitement and sense of accomplishment, igniting...

5 fast and friendly ways to boost your relationship with a customer right now

1. Have your CEO acknowledge something about the customer in a text or video email—perhaps a project just went live, or a case study was...

Account-Based Marketing: Timeline to Value

So, here you are, ready to plan out your first ABM experiment. You most likely have asked yourself, “Hum, how long should I run the...

6 reasons to build "personal folders" for your clients

When I worked in public relations, I was asked to build “personal folders” for clients. They included info about their family, where they...

Shifting Focus to Customer Retention

“The COVID-19 crisis has shifted CMOs’ focus from customer acquisition to customer retention and growth.” –Gartner Marketing’s focus has...

The story about two reps who missed the boat on lead follow up...

“Ted, have you seen the pipeline report?” asked Jim, the sales rep. “Yea, sad, right?” replied Ted, the other sales guy. “I’d say. I went...

A story about a rep that got lost on the path to Know Thy Customer...

“Jim, sales are down for one of your key accounts. What's your plan to turn that around?” asks his sales manager. “I plan on upselling by...